‘Amazonians’ aren’t a happy bunch

by | Sep 7, 2015 | News

Simon Hayward from Cirrus comments in People Management magazine

An exposé of Amazon’s alleged workplace culture in The New York Times capped the worst month in the internet giant’s history and led to probing questions about its working practices.

Chief Executive Jeff Bezos was quick to fight back with an uncharacteristic all-staff email encouraging employees to read the article and report any issues to him directly. “The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day,” he said. “If you know of any stories like those reported, I want you to escalate them to HR…even if it’s rare or isolated, our tolerance of any such lack of empathy needs to be zero.”

Simon Hayward, CEO of leadership consultancy Cirrus, said Bezos should make the most of this opportunity. “When an organisation is the subject of a high-profile exposé such as this, the best thing they can do is become increasingly open and transparent. If Bezos does more to encourage honest feedback, acts on that feedback, and explains to others inside and outside the business what changes have been made, he can restore some of the trust that has been eroded.”

© People Management 2015

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