Workforces now often comprise up to five generations, each with different approaches to technology.
Simply writing off the older generations is a mistake. Jenny Perkins from Cirrus comments in The Times Connected Business supplement.

For many chief executives, the parallel emergence of five generations in the workforce, plus the need to implement technological change, will inevitably see stereotypical views about the age of workers and the way they respond to technology rise to the fore.

So are businesses at a crossroads?

“It’s naive to think younger people don’t consume technology differently,” says Jenny Perkins, former non-executive director at Investors in People, now head of engagement at transformation consultancy Cirrus.

“But as a coach to older executives on how to have digital mindsets, the stereotype that older people can’t collaborate through technology often isn’t right. I poll them and find senior people often have more apps on their phones than younger people because they’re taking what they already do into the digital space.

“Where I think a problem does lie is in the fact there is still a lag in mindset. Older generations in the workforce tend to think tech is harder than it really is to deploy. It might have been in the past, but isn’t now. They also want it to be ‘perfect’, while younger people are more willing to run with imperfect technology and just get on with it.”

© The Times Raconteur 2020

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