Values-based decision making at Santander

by | Oct 25, 2012 | News

Simon Hayward from Cirrus comments in The Huffington Post

Santander’s UK business arm recently pulled out of a deal to buy more than 300 branches from Royal Bank of Scotland. Santander UK chief executive Ana Botín says that the deal was no longer in the best interest of customers and employees.

Simon Hayward, managing partner of leadership development specialist Cirrus, says that Santander’s claim that the decision to walk away from the deal was a values-based decision and was indicative of its aim to place values back at the heart of its organisation.

“Santander’s Botín is the latest big bank leader to speak out about the need to focus on longer-term objectives which benefit customers, employees, shareholders and other stakeholders rather than short-term objectives focused on immediate profit,” Hayward says.

“Before the dawn of the banking crisis, it was rare to hear a big bank leader speak so openly about values, or to describe the importance of placing customers and employees at the heart of organisations. Following the economic crisis, however, many leaders now view restoring trust as a key priority.

“There are also very real, commercial benefits to developing values-based leadership. After all, if we’d had more values-based leaders around before the financial crisis, many of those high-profile corporate scandals would never have happened in the first place.”

Please click here to read the full article on The Huffington Post website.

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